The Areas We Serve

Free In-Home Estimate

Design Your Own Bathroom

Vancouver Island

1-888-941-2727

 
BATH FITTER of Vancouver Island testimonials for bathroom remodeling, tub surrounds, shower liners, bathtub replace services

Victoria Bathroom Remodeling Testimonials


  BathFitter.jpg

British Columbia Customers Share BATH FITTER Success Stories

Hear from happy customers throughout Vancouver Island who chose bathroom and shower remodeling services from BATH FITTER.  From Campbell River to Victoria, our customers swear by BATH FITTER quality.

Letters from our Customers:

To Whom It May Concern:

 

It gives me great pleasure to support the nomination of Bath Fitter for the Better Business Bureau Torch Award for Ethics and Integrity. This is a company that truly cares about people and the community, rather than about being all about profits. Back in November 2012, I received a phone call from Brecon Gage, the General Manager of Bath Fitter. He had heard about some difficulties our family was experiencing and was calling to see how

and if Bath Fitter could help. Our two year old daughter Madrona, was recovering from stem-cell transplant surgery at the Children's Hospital in Vancouver after being diagnosed with leukemia. Although the surgery was successful and Madrona is recovering well, our house needed some major renovations in order to make the home safe for her. Due to the severity of her disease, the house needed to be renovated in order to remove the mold that had built up in our bathroom. Bath Fitter and their team of contacts came in and took a look at the bathroom to see what they could do. Within a couple of weeks, the bathroom had been gutted, a new bath tub, wall surround, new plumbing, toilet, vanity, countertop and a sink were all installed. Unbelievably, they all did this out of the goodness of their hearts and didn't charge my family a penny. But Bath Fitter went even further. They contacted some other people in the trades industry and helped us procure a free stove fan, an electrical fan for the bathroom, a painter came by and touched up a bunch of work and repainted the bathroom, and incredibly, they got us a new electrical furnace as our home didn 't have any heating. It was amazing. Our house will be more than ready for the return of Madrona on February I st. She will be safe and sound, and most importantly, back at home with her entire family where she belongs. This is in large part to the generosity of Brecon and his team at Bath Fitter.

 

I believe that Bath Fitter exemplifies business ethics and integrity. It is the kind of company I would want to be a part of. It is an amazingly generous, thoughtful, ethical and community oriented company. I cannot think ofa company more deserving of this prestigious award and fully support Bath Fitter's nomination.

 

Sincerely,

Rafael Fuentes.

 

 

To Whom It May Concern:

 

I would like to take this opportunity to write in support of Bath Fitter's nomination for the Chamber of Commerce Outstanding Customer Service Award. From the very beginning, we were dazzled by Bath Fitter. We were impressed with Mark Melnyk's responsible presentation of Bath Fitter's shower products which he delivered without using any pressure to buy. Even though he was experiencing sadness at home, he still

made contact with us to make sure that all was going well for us.

 

Our condo board was particularly demanding regarding the details of the installation and certification of the trades-people involved from Bath Fitter. Without question, these documents of qualifications and certifications were provided by Brecon Gage. He was

also very patient in answering the many questions we had regarding the process. When we expressed that we would prefer frosted glass doors to the crystal clear ones that had been installed, Brecon ordered the new ones to be delivered and installed without

hesitation.

 

The technicians, Dustin Olson & Karl Lehman came and removed our old bathtub and fittings. They were very congenial and did a great job and even a previous problem of rusty water was eliminated with the work they did in replacing previous parts. They

saved me from facing a future problem by suggesting the replacement of our aging washer hoses with newer modern long lasting hoses saving me money for a call back and possible replacement later. They were pleasant efficient workers and the shower stall was all but completed when they made a discovery that could have presented a problem. They were concerned that if they installed the original corner seat as planned,

that there was a danger that the bolts needed for attaching the seat might interfere with electrical wiring that was located in one of the walls. They recommended that we install a fold down set instead and we were most impressed with their responsibility and expertise and with appreciation for our safety, agreed with their assessment of the situation.

 

Dustin returned with the frosted doors which he cheerfully installed and made a few adjustments to the door frame so that they operate efficiently. He was thoughtful in answering every question we had. Everyone involved from Bath Fitters did everything possible to make sure that we were totally satisfied with our new shower and we are!

I believe that Bath Fitter would be a worthy recipient of this award and am happy to support their nomination.

 

Yours Sincerely,

Gerry and Bob Bell

 

 

February 2, 2011

 

TO WHOM IT MAY CONCERN:

 

The Victoria Chamber of Commerce Award for “Outstanding Customer Service” is a very prestigious accolade.  After my experience last November, I can honestly promote Bath Fitter as a worthy recipient.

 

I am a born and raised “Victorian” and have been actively involved in the Victoria Sports Community all of my life. My involvement is quite extensive as I have been a player, coach, referee and sport administrator in Senior “A” Men’s Fastball, Soccer and Basketball.  I am currently the Executive Director of the Victoria & District Amateur Basketball Association “Night League” and have administrated this Youth League with as many as 147 teams in a single season.  I mention my background so that I can honestly say that, with my long time involvement in the local Victoria sports scene, I have had to be in contact with a host of businesses.

 

Last November, it became very apparent that I would need to upgrade the bathroom in my condominium.  I was not sure how to proceed and simply walked through the front door of Bath Fitter to get some advice.  It was the best decision.  The staff literally walked me through all of the possibilities and my difficult decision became very simple.  A Representative came to my condominium and presented me with a full range of options and proceeded to measure out the renovation.  When it came time for the installation, it was handled extremely professionally.  The installation was impeccable, there was absolutely no mess of any kind left behind and the finished renovation is fabulous.  I can also say the final price was far less than I had originally thought at the outset.  Renovations are typically very stressful and unpredictable but this was worry free.

 

I will promote Bath Fitter highly to all of my friends and associates and I have absolutely no reservation in recommending Bath Fitter for the Victoria Chamber of Commerce Award for “Outstanding Customer Service”.

 

Respectfully submitted

 

Peter Songhurst

"Every courtesy was extended.  I was called before the arrived and notified if they were out.  They were cheerful and friendly and answered any questions I had.   They did two bathrooms in two and a half days.  At days end, they vacuumed and cleaned up.  It was as if they hadn't been here.  At teh end of the installation I was shown all the functions.  I wish they could do the rest of the renovations.  I felt confident leaving everything in their hands.  Thank you very much to Mark for explaining everything to me at the start adn for liasing with the flooring contractor.  To Deive & Jim - Thank you very much for making it so easy to live through the reno and for being so professional - and nice too!"  A. Plant.  Victoria BC.

"We are very pleased with the service.  Karl [installation technician] informed us each day of the time he would arrive, was very careful and respectful of our home by placing covering over all rugs and flooring.  He did an excellent job explaining what he was doing, checking the best placement of fixtures to suit us, ensuring we understand the proper cleaning methods adn tap adjustments.  He is a very pleasant person and we enjoyed having him in our home."  S. Rogers.  Courtenay BC.

"Very happy with the product and service.  The tech's were friendly, work steady and hard, cleaned up well when they left."  I. Turner.  Victoria, BC.

"Deive and Chris were fantastic, humourous and reliable.  It made the whole experience painless!"  W. Mcleod.  Victoria, BC.

"Dear Sirs: Having just used your shower conversion, I am delighted with the safety and quality.  Your staff are true professionals, took lots of time to explain and the installer was a true craftsman.  This is the second one [shower conversion] you have done for me and everything is top drawer." H. Rossiter.  Sidney, BC.

"I appreciate the considerate service of the installers.  They were courteous and conscientious.  They took the time to explain what they were doing and asked for my opinions.  The premises were left clean and tidy.  I was very satisfied!"  W.K.B.  Parksville, BC.

Start designing your new bathroom here, or schedule a free in-home consultation today.  Click here to contact us, or call one of our British Columbia BATH FITTER locations at:

 

  • TOLL FREE: 1-888-941-2727
  • BATH FITTER of Victoria at 1-250-418-8827
  • BATH FITTER of Nanaimo at 1-250-754-8897